Data Deletion Instructions

Effective date: 27 August 2026

You may request deletion of personal data associated with Order Order and connected messaging-platform activity.

How to request deletion

1. Email orderorder.app@proton.me.
2. Use the subject line Data Deletion Request.
3. Include enough information for us to identify the relevant merchant account, store, connected Instagram account, order or conversation. Do not send passwords, access tokens or unnecessary identity documents.
4. We may ask for reasonable verification before deleting data to prevent unauthorised requests.

What may be deleted

Depending on the request and applicable obligations, deletion may include connected-platform identifiers, conversation data, customer profile links, stored media and other personal data associated with the service.

What may be retained

We may retain limited information where necessary for legal obligations, fraud prevention, security, accounting, payment disputes, order-history integrity or to document that a deletion request was completed.

Disconnecting Instagram

A merchant may also revoke Order Order's access through Meta or Instagram account settings. Revoking access stops future authorised access but does not automatically erase records that must be retained for legitimate operational or legal reasons.

Questions

Contact orderorder.app@proton.me.